> ## Documentation Index > Fetch the complete documentation index at: https://docs.flexoworks.com/llms.txt > Use this file to discover all available pages before exploring further. # Delivery and Nova Poshta > Pack jobs, print Nova Poshta documents, and record dispatch. Use **Delivery** in the full Flexoworks application to send completed jobs to a customer. Plates ship flat. Logistics employees, managers, and organization admins can prepare parcels, print labels, and record handover. An organization admin configures the integration. The terminal team completes [imaging and washout](/guides/floor-terminal-overview). Delivery then takes place in the full application. There is no additional QC approval or QC navigation step. ## Connect Nova Poshta 1. Open **Organization → Integrations** in Flexoworks. 2. Select **Open business account** and sign in to the Ukrainian Nova Poshta business account. Create an API key under **Settings → Security**, following the [carrier's instructions for Ukraine](https://api-portal.novapost.com/novaposhta-docs/integration-guide/api-key-generation#how-to-create-a-key-for-a-client-from-ukraine). 3. Paste the key into **API key** and choose **Live shipments** for the live account. Select **Save integration settings**, then **Test connection**. 4. Under **Senders by location**, add a sender for each production location: contact name, phone, and dispatch branch or street address. Add legal company details when applicable. 5. Set the delivery payer and any contract details, then configure the packaging and material weights described below. Save the settings again. The key is stored encrypted; only its final four characters remain visible. Flexoworks handles the carrier's temporary access token automatically. Operators do not need to generate tokens or sign in to Nova Poshta for each parcel. Nova Poshta integration with masked API key, sender settings, and material weights ### Set packaging and material weights Set the allowance on each edge, the extra stack height, and the weight of the packaging itself. These values are added to the finished forms for a new parcel. Under **Material weights**, enter measured or supplier-provided kg/m² for each plate material and thickness. For mounting-carrier base and backing materials, leave thickness blank. If a required material factor is missing, the operator must weigh the packed parcel and enter its weight. ### Change or disconnect the account To replace a key, enter the replacement, save, and test the connection. Choose **Disconnect** to remove the connection. Shipment history and labels already downloaded into Flexoworks remain available. Carrier actions require a connected account. **Sandbox / testing** uses a separate test key. Ukrainian sandbox access may require help from Nova Poshta; the carrier's self-service test-key endpoint currently excludes Ukraine. A sandbox waybill cannot mark production jobs as shipped. [Carrier test-key guidance](https://api-portal.novapost.com/novaposhta-docs/integration-guide/api-key-generation). ## Find completed jobs Open **Delivery → Ready to pack**. Jobs appear when all their current required plates have completed washout and the job is ready for delivery. Design-only work does not need a parcel. Jobs already reserved in a parcel are found under **Shipments**. Jobs are grouped by the receiving customer on the job; this can differ from the invoice payer. Search by customer or job, and use **Dispatch location** to narrow the list. Assign a receiving customer in the job before preparing its parcel. Delivery worklist with completed jobs grouped by customer ## Prepare one parcel 1. Select one or more whole jobs for the same customer and dispatch location. A parcel can contain up to 50 jobs. Other customers and locations become unavailable while the selection is active; **Clear selection** starts over. 2. Select **Prepare parcel**. The jobs are reserved to this draft, so another operator cannot pack them into a second parcel. 3. Confirm the recipient's contact name, phone, and branch/locker or street address. Search branches by city, street, or branch number. Select the option to remember these delivery details for the customer's next parcel if useful. 4. Review the sender, external parcel dimensions, weight, declared value in UAH, delivery payer, and contents description. Enter actual packed measurements when they differ from the estimate. 5. Select **Save parcel details**, then **Calculate delivery cost** to request the carrier's estimate. 6. Select **Create Nova Poshta label** and confirm with **Continue**. This registers the parcel with the carrier and saves its waybill number. You can prepare a draft before the integration is connected. An admin must connect Nova Poshta before branch lookup, cost calculation, or label creation. Flat parcel form with calculated measurements and multiple jobs in its contents ### Understand the estimates The estimate uses each finished plate's physical footprint, including its production buffer, and stacks all pieces flat. It does not use the size of the entire inventory sheet from which the forms were made. | Measurement | Calculation | | --------------------------- | ------------------------------------------------------------------------------------- | | Length and width | Largest long edge and largest short edge, plus the packaging allowance on both sides. | | Height | Total thickness of all pieces, plus extra packaging height. | | Physical weight | Material area × kg/m² × quantity for each material, plus packaging weight. | | Volume, m³ | External length × width × height in cm, divided by 1,000,000. | | Volumetric weight, kg | External length × width × height in cm, divided by 4,000. | | Estimated chargeable weight | The greater of physical and volumetric weight. | For example, a 51 × 43 × 3 cm parcel occupies 0.006579 m³ and has a volumetric weight of about 1.64 kg. If its physical weight is 1.97 kg, the displayed chargeable estimate is 1.97 kg. The carrier's returned price and acceptance rules determine the actual service. Confirm that the selected branch accepts the packed dimensions and weight. ## Print the label and packing list When the parcel shows **Label ready**, use these two documents: * **Print label · 100 × 100 mm** opens the carrier-issued PDF. Print it on the matching label size and attach it to the parcel. * **Print packing list** opens an A4 overview. Select **Print / save as PDF** to print it or save a PDF through the browser's print dialog. The packing list includes the customer, sender, recipient, waybill, job numbers and names, materials, dimensions, and quantities. It contains no invoice prices. Its saved contents remain the same for future reprints even if customer or job details later change. Packing list for two customer jobs showing materials, sizes, and six pieces ## Record handover and follow delivery After physically handing the parcel to Nova Poshta, select **Handed to Nova Poshta** and confirm with **Continue**. All included jobs move to **Shipped** and become available under **Billing → Ready for invoice**. Printing documents alone does not dispatch jobs. Open **Delivery → Shipments** to find saved parcels and reprint their documents. Open a parcel and select **Refresh tracking** to retrieve the carrier's latest status. A dispatched parcel becomes **Delivered** when the carrier reports delivery. Tracking refresh does not replace the operator's handover confirmation. | Parcel status | What to do | | ----------------------------- | ----------------------------------------------------------------- | | Draft | Complete and save parcel details, then create the label. | | Creating waybill / Cancelling | Wait for the carrier operation, then refresh. | | Label ready | Print the documents and record physical handover. | | Shipped | The jobs are available for invoicing; refresh tracking as needed. | | Delivered | The carrier has confirmed delivery. | | Needs attention | Check the carrier outcome before creating another waybill. | | Cancelled | The jobs have been released for another parcel. | ## Correct a parcel or recover an uncertain result Select **Cancel parcel** to discard a draft and release its jobs. If a waybill already exists, Nova Poshta must confirm cancellation before those jobs can be packed again. Cancellation in Flexoworks is available before handover. To change the job selection or physical production details, cancel the active parcel and prepare a new one. If creation or cancellation loses its response, select **Retry** when offered. Flexoworks checks the recorded operation instead of issuing a duplicate carrier write. If the parcel shows **Needs attention**: 1. Open the Nova Poshta business account and check the parcel's outcome. 2. In the recovery panel, describe the check under **What you checked**. 3. If a waybill was created, enter its number and select **Verify and recover waybill**. Flexoworks verifies that it belongs to this parcel in the account. 4. Only if you have confirmed that no waybill exists, select **I checked: no waybill was created** to allow a new creation attempt. For an uncertain cancellation, use recovery to verify the existing waybill. Jobs remain reserved until the carrier confirms deletion. If the waybill still exists, recover that outcome before trying cancellation again. If another operator has updated the parcel, refresh and review their saved details before continuing. If a job is missing from **Ready to pack**, check that all current required plates are washed and that the job is not archived, already shipped, or reserved under **Shipments**. ## Walkthrough This workflow supports domestic Ukrainian delivery with one flat parcel per selection. The English-language video and screenshots use synthetic customer data and a local carrier simulator; no live shipment was created.